If a customer wants to cancel the order, it must placed before shipment. After product has been shipped out, customer can not cancel the order. They have to contact to JunyBell for returns and refunds.
In this case, customer has to pay round shipping cost.
3. Exchanges, Returns, Refunds
Customers must contact JunyBell within 5 days of receiving items if they wish to return or exchange items. Once they have contacted JunyBell, a return/exchange form will be sent to the customer. JunyBell will not accept any exchanges or returns without a completed return/exchange form. It is the customer’s responsibility to reply to our communications within 5 business days of receiving items. After 5 business days, the order will be restocked and a 20% restocking fee will apply.
Customer can exchange only one time for each item and has to pay the shipping cost.
Any item which is damaged and has lost its value as a new product ( ex, Stain, Smell, Washing), is not able to be returned or exchanged. Customer must keep the label and preserve the good packing conditions.